Last updated: [EFFECTIVE DATE]
Where we deliver
We deliver within Australia only.
Freight cost
Freight is shown at checkout before you pay. Large, heavy or remote-area deliveries may need a freight quote. If so, we will contact you before dispatch, and you can accept the quote or cancel for a full refund.
Dispatch and delivery times
We aim to dispatch in-stock items within [X] business days of payment. Delivery times shown are estimates from the carrier. If we have not told you a delivery date, we will deliver within a reasonable time.
Your delivery address
Please check your address before you pay. If a parcel is returned because the address was wrong or nobody was available to receive it, we will contact you. We may charge the actual cost of sending it again.
If you ask the carrier to leave a parcel without a signature, it is treated as delivered once the carrier leaves it at your address.
Ownership and risk
Ownership of the goods passes to you once we receive full payment. Risk of loss or damage passes to you on delivery.
Damaged or missing parcels
Please check your parcel when it arrives. If it is damaged, missing or incomplete, tell us as soon as possible, ideally within 7 days, so we can claim from the carrier. This does not reduce your rights under the Australian Consumer Law.
If a parcel is lost in transit before delivery, we will send a replacement or give you a full refund.