Last updated: [EFFECTIVE DATE]
Kelpie Diesel is a trading name of Diesel Tech Australia (ABN [ABN], ACN [ACN]), [ADDRESS]. Email [EMAIL] or phone +61 468 642 380. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Contact details: name, email, phone and delivery address.
- Order details: what you buy, prices, delivery and refund records.
- Vehicle details: make, model, engine and any details you give us about your vehicle or problem.
- Trade accounts: business name, ABN and business type.
- Membership: your membership status, renewal date, payment and refund records, saved vehicles and member savings on your orders.
- Technical data: IP address, browser type and the cookies described in our Website Terms & Cookies.
We do not collect or store your full card details. Payments are handled by Stripe.
How we collect it
Mostly from you, when you order, send an enquiry, apply for a trade account, join as a member or contact us. Some technical data is collected automatically when you use the website.
Why we use it
- To process and deliver orders, handle returns and warranty claims, and answer enquiries.
- To run trade accounts and membership, including charging the yearly fee and sending renewal reminders.
- To prevent fraud and keep the website secure.
- To meet our legal obligations, such as tax record keeping.
- To send you marketing, but only if you have agreed (see below).
If you do not give us the information we need, we may not be able to process your order or enquiry.
Who we share it with
We share only what is needed with:
- Stripe (payment processing);
- Cloudflare (website hosting, database and security);
- our email provider, [EMAIL PROVIDER], to send order and account emails;
- Telegram, which we use only to send internal alerts to our own staff about new orders and enquiries;
- couriers and freight companies, to deliver your order;
- manufacturers or suppliers, when needed to assess a warranty claim; and
- our professional advisers, or government agencies where required by law.
We do not sell your personal information.
Overseas disclosure
Some of these providers store or process information outside Australia, including in the United States (Stripe, Cloudflare and [EMAIL PROVIDER]) and other countries where Cloudflare and Telegram operate data centres.
Marketing emails
We only send marketing emails or SMS if you have agreed, for example by ticking the box when you join. Every marketing message identifies us and has an unsubscribe link. We action unsubscribe requests within 5 business days. You will still get emails about your orders and account.
Automated decisions
We do not use computer programs to make decisions about you that significantly affect your rights or interests.
Security and how long we keep it
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep order and tax records for at least 5 years as required by tax law, and delete or de-identify other information when we no longer need it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
Access and correction
You can ask to see or correct the personal information we hold about you by emailing [EMAIL]. We will respond within 30 days. We do not charge for a request.
Complaints
If you have a privacy complaint, email [EMAIL]. We will respond within 30 days. If you are not satisfied, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
Changes
We may update this policy. The current version is always on this page.